Complaints, Dailies, Work Sucks
Raising my eyebrows
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No Claims, No Complaints, originally uploaded by: deeva
As a very loyal employee for more than ten years now, I always had this “attitude problem” to costumers who likes to complain but I am a good employee otherwise and eventually would not be in the same company for a long time. Now that I am the Senior and knows how to handle customers complaints, I still had an ‘attitude problem’ with customers who likes to complain. Who doesn’t?
We’ve all heard people complain or have done it once ourselves at least, most of us does it at least some of the time, and many people do it a lot. A person who is complaining usually thinks he/she is perfectly justified because we all know how healthy it is to express one’s anger. And it’s true. Airing our grievance makes anger disappear. But complaining does not.
I know for the fact that loyal costumers wants special treatment but it isn’t always applicable to the saying “the customer is always right” when they are confronting an omnipotent being or else the planet would collapse upon itself in flames of glory.
Difficult costumers can really get you mad. After a few instances when someone raise a complaints, I think it is too much to ‘just give the customer whatever they want’. You know those kind of complaints, things such as: “This is not the first time“, “I can’t believe that”, or even a swear noise in a sentence.
One of our loyal costumer, Miss British acted like she had a mad cow disease. She demanded a free parking ticket for taking her precious time explaining to us our mistakes. Infact, the problem was not caused by our incompetence, it was not even our fault, it’s just that Miss British simply doesn’t want to hear any of our explanation, “you made a mistake, then fix it” or just give a refund to shut her up.
“Do you know that you’re already wasting my time explaining this to you? And who is going to pay for my car parking ticket for this”?.
It freakin’ pisses me off. Do you have to raise your voice and act like stupid because it just so happened you’re a costumer? And it worked.
Corporate speaking, yes I did swallowed my pride and by looking at the big picture, she’s just a costumer and I am a staff. So rather than spending ages with a bitch who wants to argue, I just let her win, gave her the full refund and moved on.
Hayyyy.
i agree, its totally ok to speak out, especially if you’re a paying customer and you’re not getting what you paid for. however, i also believe that (and have actually seen) some customers abuse the notion that they’re always right. nakakainis nga minsan kasi you know what they’re up to pero hindi mo mapatulan for the sake of professional courtesy.
oh well, c’est la vie!
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There are bastards everywhere!
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that’s one of my pet peeves..
people who COMPLAIN…complain…complain!
before i was working as a part-time preschool teacher.
my god, parents did complain all of the darn time.
“why does my kid have a bruise, and so so?”
“why does my kid have sand in her hair…?”
blah blah..
Sheez, that’s part of being a kid. they play outside and of course they’ll fall sometimes..
and before din, i worked at a beauty supply store.
my god, customers complained so much and i hated it so much that i’ll never ever in my life will work in a store.
haaay people sometiems…
Patience can sometimes be difficult to come by especially if you’re dealing with a difficult person. I usually just keep in mind that if I lose my cool, that would be like stooping down to his level so I’d rather do the mature thing and be diplomatic about it.
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you’re absolutely right, k. it’s not just customers who can speak out, but employees as well. this miss british brat is pretty darn eng-eng, ano raw sabi? pati ba parking ticket eh isisi pa sa iba. desperate sya at shunganga pa, if you ask my opinion. hahahah
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